FREQUENTLY ASKED QUESTIONS

Here are some frequently asked questions to help you with your purchase. If you're still needing assistance, please do not hesitate to get in touch.

Q: I want to book more than two tickets with my Earlybird subscription bundle, how do I do that.

You can only purchase additional tickets with your subscription offer once the general tickets have gone on sale. When you purchase your Earlybird subscription bundle you will be able to purchase extra tickets as required at the general tickets cost ($70). General tickets go on sale 9am 21 November 2016.

Q: I am wanting to buy a two-ticket Earlybird subscription offer, but unsure who the subscription will go to when filling in the booking form.

All subscriptions will be allocated to the Primary Contact. Ensure you select this option for the person who should receive the subscription.

Q: I was busy buying my tickets and got all the way through to the payment details, but something happened and I wasn’t able to complete my booking. What do I do now?

Please email us at housetours@nzhouseandgarden.co.nz with a daytime contact number and we’ll call you to assist with processing your payment. Please note your booking will not be complete until your payment has been received.

Q: I’m not sure how many tickets I’m needing, but don’t want to miss out on the Earlybird subscription offer.

Earlybird subscription offers will only be available to purchase up until the event.

Q: I/my friend is no longer able to go and I’d like to change the name of one of the ticketholders.

That's fine, all you have to do is log into your account through the website and change the names your self. No changes will be accepted from one week before each tour. Security checks will be done at your first house therefore the name on the ticket must be the actual ticket holder. If you have any issues email housetours@nzhouseandgarden.co.nz


Q: My friends and I want to start at the same starting house.

To ensure you are allocated the same starting house as your friends, we recommend you do one group booking. Alternatively, when you sign up seperately, make sure you select the same starting house in the registration process. To ensure the houses are balanced in terms of visitors, please ensure you start at the right house that you have been allocated on your ticket. If you arrive at a different first house than specified on your ticket, you will be turned away.


Q: What is the process for registration on the day?

In order to register you will be required to show photo ID, you will then recieve a wristband which allows you to enter the homes.

This year, you have the option of pre-registering at the hub from 8:30am. From here, you can also pick up your tour bag and booklet. The hub will also be open until 5pm, one hour after the houses close.

Q: What time does the tour start?

The tours run from 10am to 4pm. Last entry into houses will be at 3:45pm.

Q: Can I wear shoes in the houses?

No. We want to ensure that there is no damage done to the houses, so a strict no shoes rule will be enforced - only socks or bare feet. Shoe bags will be provided to everyone on the day.

Q: Can I bring children on the tour? What about pets?

Unfortunately no children are allowed to attend the NZ House & Garden House Tour. Please note, this also applies for pets.

Q: Can I consume food and drink in the homes?

Food and beverage consumption is strictly prohibited inside the homes.

Q: What are the terms and conditions?

The Terms & Conditions can be found here